Effective Date: May 23, 2025

At Silver Wings Travels, your privacy is of utmost importance to us. This privacy policy outlines how we collect, use, store, and protect your personal information when you engage with our services, whether through our website, mobile contact, or in-person communication.

1. Information We Collect

We may collect the following personal and usage information:

• Name, phone number, email address

• Pickup and drop-off locations

• Payment information (only when necessary)

• Device and browsing data for analytics (such as IP address, device type, and cookies)

2. Purpose of Collecting Information

We collect your personal information solely for:

• Confirming bookings and providing customer service

• Improving service quality and user experience

• Processing payments and issuing invoices

• Sending promotional or service-related communication (only if consented)

3. Data Storage & Protection

• We implement industry-standard data protection measures including firewalls, encrypted databases, and access control protocols.

• Your data is only accessible to authorized staff and is not sold or shared with third parties, except in the case of trusted partners who help operate our business (e.g., payment processors).

4. Use of Cookies & Analytics

Our website may use cookies to enhance user experience and track visitor behavior. These help us understand how visitors use the site and optimize it accordingly. You may choose to disable cookies in your browser settings, but this could limit certain features.

5. Third-Party Services

We may use third-party platforms (such as payment gateways or email marketing tools), and these platforms have their own privacy policies. We encourage you to read their policies if interacting through those means.

6. User Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt-out of any future marketing communication

To make such requests, contact us directly using the details below.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If we become aware of any such data being collected, it will be promptly deleted.

8. Changes to This Policy

Silver Wings Travels may update this privacy policy from time to time. The latest version will always be available on our website, and significant changes will be communicated via email or notification.

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Contact Us

If you have any questions regarding these Terms or Privacy Policy, or if you’d like to request data access or make a complaint, please reach out to us through the details below:

📞 Phone: +91-7408889696
📧 Email: info.silverwingstravels@gmail.com
📍 Head Office: N 12/430-W-3K Bajardiha, Varanasi – 221010
📍 Branch Offices: BLW | Durgakund | Assi

We are committed to providing a safe, respectful, and transparent experience to every passenger. Thank you for choosing Silver Wings Travels.